BetRupees Privacy Policy – How We Handle Your Data

1. Introduction

BetRupees operates the online betting and casino platform available at betrupees.fun. This Privacy Policy describes how BetRupees collects, processes and protects personal information provided by users of the platform — including information gathered during account registration, use of betting and casino features, deposits and withdrawals in PKR, and general browsing of the site.

This policy applies in full to all users regardless of the device or browser used to access the platform. It covers data collected directly through the website as well as data that may be received from payment partners such as JazzCash, Easypaisa and Raast in connection with processing transactions.

BetRupees is committed to handling your personal information with care and only for the purposes described in this document. We do not treat your data as a product. The information you provide is used to operate the platform, process your transactions, keep your account secure and comply with our obligations — nothing more.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, which together form the full framework governing your use of BetRupees.

2. What We Collect

BetRupees collects personal information in several ways — directly from you when you register or use the platform, automatically through your interaction with the site, and in some cases from third-party service providers involved in payment processing or identity verification.

Information you provide directly:

• Full name, date of birth and gender at registration.
• Email address and Pakistan mobile phone number.
• Government-issued identity document details (CNIC or passport) where age or identity verification is required.
• Payment method information — mobile wallet numbers (JazzCash, Easypaisa), bank account details or card details used for PKR deposits and withdrawals.
• Responsible gaming settings you configure including deposit limits, session reminders and self-exclusion requests.
• Communications you send to customer support.

Information collected automatically:

• Device type, operating system and browser version.
• IP address and approximate location derived from it.
• Pages visited, features used and time spent on different sections of the platform.
• Session data including login times and activity logs.
• Cookie data as described in the Cookies section below.

Information from third parties:

• Transaction confirmation data from payment processors confirming deposit or withdrawal completion.
• Identity verification results from document verification providers where applicable.

3. How We Use Your Data

The personal information collected by BetRupees is used for specific, defined purposes. We do not process your data beyond what is necessary for these purposes.

BetRupees does not use your personal data to build advertising profiles or sell data to marketing companies. Where promotional communications are sent, they relate only to BetRupees offers and you can opt out at any time through your account settings.

4. Legal Basis for Processing

BetRupees processes your personal data on the following legal bases depending on the purpose:

• Contractual necessity: Processing required to deliver the services you signed up for — account management, bet settlement, payment processing and customer support.
• Legitimate interests: Fraud prevention, platform security monitoring and improving the quality of the service. These interests are balanced against your privacy rights and do not override them.
• Legal obligation: Where processing is required to comply with applicable laws, including anti-money laundering obligations and identity verification requirements.
• Consent: For optional communications such as promotional emails or SMS alerts. Consent can be withdrawn at any time without affecting your account access.

5. Data Sharing

BetRupees does not sell or rent your personal information to any third party. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the minimum transaction data required to process your PKR deposits and withdrawals. These providers have their own privacy obligations and do not use your data for unrelated purposes.
• Identity verification providers: Where document-based KYC is required, a third-party verification service may process your identity documents to confirm your details. This data is handled under strict confidentiality agreements.
• Game software providers: Live casino, slot and bingo game providers may receive session data such as your account ID and bet history as part of game delivery and fair play auditing. They do not receive your payment or identity documents.
• Legal and regulatory requirements: BetRupees may disclose account or transaction data if required by a valid legal process, court order or official investigation. We will inform you of such disclosures where permitted by law.
• Business continuity: In the event of a merger, acquisition or restructuring, user data may transfer to the successor entity under the same privacy obligations described here.

All third-party processors who handle BetRupees user data are required to maintain appropriate security standards and process data only for the purposes specified in their agreements with us.

6. Data Retention

BetRupees retains personal data for as long as necessary to fulfil the purposes described in this policy. In practice, this means:

• Active accounts: Data is retained for the full duration your account remains open and active.
• Closed accounts: Core account and transaction records are typically retained for a minimum period after closure to meet our legal and fraud-prevention obligations. This period is generally five years from the date of account closure, though it may be longer in specific circumstances.
• Identity documents: KYC documents are retained only for as long as required by applicable verification obligations and are securely deleted thereafter.
• Support communications: Customer support records are retained for a reasonable period to allow follow-up on related issues.
• Anonymised analytics data: Usage data stripped of all personally identifying information may be retained indefinitely for platform improvement purposes.

When data is no longer needed for any of these purposes and there is no legal obligation to retain it, BetRupees will securely delete or anonymise it.

7. Security Measures

BetRupees takes data security seriously and applies technical and organisational measures to protect your personal information against unauthorised access, loss or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the BetRupees platform.
• Encrypted storage of sensitive account and payment information at rest.
• Access controls ensuring only authorised staff with a legitimate need can view personal data.
• Regular security reviews and monitoring of platform infrastructure.
• Two-factor authentication options available to users who wish to add an additional layer of account security.

While BetRupees takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

8. Cookies

BetRupees uses cookies — small text files placed on your device — to make the platform work properly and to understand how it is being used. We use the following types of cookies:

BetRupees does not use third-party advertising cookies or cross-site tracking cookies. Analytics data derived from cookies is aggregated and does not identify you personally. You can manage or block cookies through your browser settings at any time, though disabling essential cookies will prevent you from logging in or using the platform.

9. Your Rights

You have a number of rights in relation to the personal data BetRupees holds about you. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request.

• Right of access: You can request a copy of the personal information BetRupees holds about your account and how it is being used.
• Right to rectification: If any information we hold about you is inaccurate or incomplete, you can request that it be corrected. Some changes (such as name corrections) may require identity verification.
• Right to erasure: You can request deletion of your personal data where there is no longer a legitimate purpose or legal obligation for us to hold it. Note that certain transaction and identity records must be retained for a statutory period and cannot be deleted on request.
• Right to restrict processing: In certain circumstances you can ask BetRupees to limit how your data is used — for example, while a correction request is being resolved.
• Right to object: You can object to processing based on legitimate interests, including direct marketing. Objection to marketing will be actioned immediately.
• Right to data portability: You can request a structured copy of your personal data in a commonly used format.
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), you can withdraw consent at any time through your account settings or by contacting support.

BetRupees will respond to rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to prevent unauthorised access to another person's data.

10. Minors

BetRupees is strictly an adults-only platform. Registration and use of the platform is limited to individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

If BetRupees discovers that personal data has been collected from a person under 18, the account will be closed immediately, any funds deposited will be returned where possible, and the associated data will be deleted. If you are a parent or guardian and believe a minor has registered on the platform using your or their own details, please contact us immediately at [email protected].

We strongly encourage parents and guardians to use device-level parental controls to prevent access to online betting and casino platforms by minors.

11. Changes to This Policy

BetRupees may update this Privacy Policy from time to time to reflect changes in how we operate the platform, how we process data, or to remain consistent with applicable laws. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date.

Continued use of the BetRupees platform after a policy update constitutes your acceptance of the revised terms. For significant changes that meaningfully affect how your data is used, we may send a notification to your registered email address. However, we recommend checking this page periodically for the most current version.

If you disagree with any update to this policy, you have the right to close your account and request deletion of your personal data, subject to the retention obligations described in Section 6.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a concern about how your information is being handled, please get in touch with the BetRupees team:

[email protected]

For general questions about the platform, the FAQ page may have what you need. For account rules and usage terms, see the Terms and Conditions. For information on managing your betting activity, visit the Responsible Gaming page.